"Dear Broken Specs, I hope this letter finds you well. I wanted to address the recent issues we've experienced with your product. Despite our initial satisfaction, the specs have unfortunately broken, impacting their functionality and my overall experience. I kindly request a replacement or a refund to resolve this matter. Please let me know the next steps to return the damaged item or how we can proceed with a new one. I appreciate your prompt attention to this issue and look forward to your response. Thank you for your assistance. Sincerely, ©twisha ray"